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Privacy Policy

Last updated 2026-07-29

Who we are

JBStaycation.com is operated by [FULL LEGAL NAME OR REGISTERED BUSINESS NAME], registration number [NUMBER], of [BUSINESS ADDRESS]. In this policy, “we”, “us” and “our” refer to that business.

This policy explains how we collect, use, disclose and protect personal data when you visit our website, contact us or make an enquiry or booking.

Information we collect

We may collect:

  • Your name, telephone number, email address and WhatsApp profile information.
  • Booking details, including your dates, selected property, number of guests and special requests.
  • Payment and transaction information. We do not retain complete payment-card details when payments are handled by a third-party provider.
  • Communications exchanged with us through WhatsApp, email or other channels.
  • Technical information such as your IP address, browser, device type, referring page and website-access logs.
  • Identification details when reasonably required by law, property-management rules or check-in procedures.

Please do not send sensitive personal information unless we specifically request it and it is necessary for your booking.

How we collect information

We collect information directly from you when you contact us, submit booking information, make a payment or communicate with us. We may also receive limited technical information automatically from our hosting and security providers.

How we use your information

We use personal data to:

  • Respond to enquiries and recommend suitable properties.
  • Confirm, manage and support bookings.
  • Process payments, deposits, cancellations and refunds.
  • Coordinate check-in, check-out and property access.
  • Communicate important information about your stay.
  • Prevent fraud, misuse and security incidents.
  • Maintain business, accounting and transaction records.
  • Comply with legal and regulatory obligations.
  • Improve our website and services.
  • Send marketing messages only where permitted and subject to your right to opt out.

Sharing your information

We may share necessary information with:

  • Property owners, managers, caretakers and service personnel involved in your stay.
  • Payment, accounting and booking-service providers.
  • Website hosting, storage, security and communication providers, including Cloudflare and WhatsApp/Meta.
  • Professional advisers such as accountants, insurers and lawyers.
  • Government authorities or law-enforcement bodies when required or permitted by law.
  • A buyer or successor if our business is reorganised or transferred.

We do not sell your personal data.

Some providers may process information outside Malaysia. Where applicable, we take reasonable steps to ensure that such transfers are handled in accordance with applicable data-protection requirements.

Retention

We retain personal data only for as long as reasonably necessary for the purposes described above, including booking support, dispute management, accounting and legal compliance. When information is no longer required, we delete, anonymise or securely dispose of it.

Security

We use reasonable administrative and technical safeguards to protect personal data. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

Your choices and rights

Subject to applicable law, you may request access to or correction of your personal data, withdraw consent, object to direct marketing or ask questions about our processing. Withdrawing consent may affect our ability to provide services when the information is necessary for a booking.

To make a request, contact us using the details below. Malaysia’s Personal Data Protection Department describes applicable data-subject rights on its official rights page.

Cookies and technical data

We currently use only technical storage and services reasonably necessary to operate, secure and deliver the website. If analytics, advertising or other non-essential cookies are introduced, we will update this policy and provide any consent controls required by law.

Third-party services

Our website may link to services such as WhatsApp, maps or social networks. Those services operate under their own privacy policies, and we are not responsible for their independent processing practices.

Changes to this policy

We may update this policy when our services, providers or legal obligations change. The revised version will be published here with a new “Last updated” date.

Contact us

[LEGAL/BUSINESS NAME]
[POSTAL ADDRESS]
Email: [PRIVACY EMAIL]
WhatsApp/telephone: [NUMBER]