Terms & Conditions

About these terms

These terms apply to enquiries and accommodation bookings made through JBStaycation.com, WhatsApp or another channel operated by [FULL LEGAL NAME].

By confirming a booking, you agree to these terms and any property-specific rules disclosed to you before payment.

Enquiries and booking confirmation

An enquiry does not reserve a property. A booking becomes confirmed only after:

• We confirm availability and the total price in writing.
• You provide the requested guest and booking information.
• We receive the required [DEPOSIT/FULL PAYMENT].
• We send you written booking confirmation.

You must check the confirmation and tell us promptly if any information is incorrect.

Prices and payments

Prices are quoted in Malaysian ringgit unless stated otherwise. Your written quotation will identify the accommodation price, deposit, security deposit and any additional charges.

Payment must be made using an approved payment method by the stated deadline. We may release unconfirmed dates if payment is not received on time.

Guest responsibilities

The person making the booking must be at least [MINIMUM AGE] and is responsible for the booking and the conduct of all guests.

You agree to:

• Provide accurate booking and guest information.
• Keep within the stated maximum occupancy.
• Follow property, community, parking, noise and safety rules.
• Use the property only for lawful private accommodation unless another use is approved in writing.
• Obtain approval before bringing pets, holding events or inviting additional visitors.
• Take reasonable care of the property, furnishings and keys.
• Report damage, faults or safety concerns promptly.
• Avoid conduct that disturbs neighbours or creates danger.

Serious or repeated breaches may result in termination of the stay without a refund, subject to applicable law.

Check-in and check-out

Check-in is from [TIME], and check-out is by [TIME], unless otherwise agreed in writing. Early arrival and late departure depend on availability and may incur an additional charge.

Access instructions must be kept secure and must not be shared with anyone who is not part of the booking.

Cancellations and changes

Your applicable cancellation terms will be shown before payment and included in the booking confirmation.

Recommended wording once you choose the actual policy:

Cancellations made at least [NUMBER] days before check-in receive [REFUND PERCENTAGE]. Later cancellations are [NON-REFUNDABLE/PARTIALLY REFUNDABLE]. Approved refunds are returned through the original payment method within [NUMBER] business days.

Date or property changes are subject to availability and any price difference. If we must cancel and cannot provide a reasonable alternative, we will refund amounts paid for the affected accommodation.

Security deposits and damage

We may collect a refundable security deposit of [AMOUNT OR “AS SHOWN IN THE QUOTATION”]. We may make reasonable deductions for damage, missing items, exceptional cleaning, lost keys or fines caused by the booking party.

We will provide an explanation of any deduction. This does not limit responsibility where losses reasonably exceed the deposit.

Property information and availability

We take reasonable care to keep descriptions, photographs, amenities and prices accurate. Minor differences may occur because of maintenance, replacements or circumstances outside our control.

Notify us promptly if a significant advertised facility is unavailable so we have a reasonable opportunity to investigate and, where appropriate, provide a remedy.

Personal belongings and safety

Guests are responsible for supervising children and securing their belongings. Use pools, kitchens, balconies, stairs, parking areas and other facilities responsibly and follow all displayed instructions.

Nothing in these terms excludes or restricts liability that cannot lawfully be excluded. Subject to that qualification, we are not responsible for losses caused by a guest’s unlawful conduct, failure to follow instructions or events outside our reasonable control.

Events outside our control

We are not responsible for delay or inability to provide services caused by events reasonably outside our control, including severe weather, government restrictions, utility failures, transport disruption or emergencies. We will take reasonable steps to inform you and reduce the effect on the booking.

Privacy

We process personal data as described in our Privacy Policy.

Changes to these terms

The terms supplied with your confirmed booking apply to that booking. We may update the website version for future bookings, but changes will not retrospectively alter a confirmed booking unless required by law or agreed with you.

Governing law

These terms are governed by the laws of Malaysia. The parties will first attempt to resolve disputes in good faith. Any unresolved dispute will be subject to the jurisdiction of the Malaysian courts, without affecting any mandatory consumer rights.

Contact

[LEGAL/BUSINESS NAME]
[POSTAL ADDRESS]
Email: [BOOKING EMAIL]
WhatsApp/telephone: [NUMBER]